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An export/import agent primarily manages international shipments. This role involves coordinating the logistics and transportation of goods across borders, ensuring compliance with regulations, and facilitating effective customs clearance. By doing so, the agent streamlines the process of trading goods between countries, allowing businesses to expand their reach into international markets more efficiently.

In addition to managing shipments, an export/import agent may handle negotiations and contracts related to shipping terms, costs, and timelines, which are crucial for a successful import or export operation. This focus on the logistical aspect aligns with the agent's specialization in international trade routes and regulations, differentiating this role from functions like local sales, overseeing manufacturing, or conducting market surveys.